Refund policy
Overview
At Gail Thomlinson Art, the goal is for collectors to feel completely confident and supported when purchasing artwork. This policy outlines how returns, refunds, and replacements are handled across the studio's original artworks, commissions, fine art prints, apparel, and ceramics.
Nothing in this policy excludes, restricts, or modifies any consumer guarantees or legal rights you are entitled to under Australian Consumer Law. If a product arrives with a genuine manufacturing defect or major failure, the studio will always fulfil its legal obligations to provide a full repair, replacement, or refund.
Original Paintings
Gail Thomlinson Art proudly offers a 7-day home trial on all original paintings to ensure a new piece sits perfectly within a collection.
If an artwork does not quite resonate with a space, the purchaser simply needs to email Gail Thomlinson Art their request to return the art within 7 days of delivery.
To be eligible for a return:
- Condition: The artwork must be returned in its original, unaltered condition. If a piece is returned in any condition less than when it was originally sent, the cost of restoration or the lost value will be subtracted from the final refund.
- Packaging: The piece must be nestled securely back into its original packaging.
- Custom Framing: Please note that if any custom framing was added to the artwork at checkout or via special request, the separate cost of the custom framing is final and will not be refunded.
- Return Costs: Return shipping arrangements and costs are the responsibility of the purchaser. The artwork must be returned to the studio via a trackable, fully insured courier service covering the full retail value of the piece.
Ceramics & Sculptures
Due to their highly fragile nature and specialized protective packing requirements, all original ceramic pieces and sculptural works are final sale once purchased and shipped. The studio is unable to accept change-of-mind returns or exchanges on three-dimensional artworks. In the rare event of transit damage, these items remain fully protected under our Transit Damage guidelines below.
Commissioned Artworks
All commissioned and personalized artworks are final sale.
Because these bespoke works are created specifically for a collector, the studio is unable to accept returns, exchanges, or refunds for change of mind. The studio works closely with collectors throughout the creative process and provides regular progress updates to ensure total satisfaction with the direction of the piece before completion.
Fine Art Prints
Due to their highly delicate nature, all limited-edition and open-edition fine art prints are considered final sale once purchased and shipped. The studio is unable to accept change-of-mind returns or exchanges on print products.
Apparel (Wearable Art)
Our apparel items are custom printed to order. Because each item is produced specifically for you, the studio cannot accept returns or exchanges for change of mind or incorrect size selection. Please review our sizing charts carefully before ordering.
If an apparel item arrives with a printing defect or manufacturer fault, please notify the studio within 14 days of delivery with clear photos, and a replacement will be arranged at no additional cost.
Transit Damage (All Products)
Every shipment from Gail Thomlinson Art travels fully insured to ensure your investment is completely protected. In the rare event that an artwork arrives damaged, the studio will immediately arrange a resolution at no additional cost to you, which may include a professional repair, a brand-new replacement, or a full refund.
To help the studio process the insurance claim swiftly with the carrier, purchasers are kindly requested to take the following steps upon delivery:
- Document the Box: Take clear photographs of the outer packaging and box damage before opening it.
- Document the Artwork: Take clear photographs or videos of the damaged item itself.
- Notify the Studio: Email these files to hello@gailthomlinsonart.com.au within 48 hours of delivery.
Please ensure all original packaging materials are kept intact until the studio confirms the claim is finalized.
Contact Us
For questions regarding studio guidelines or custom freight quotes before purchasing, please contact the studio at: